Please review product details, including dimensions, materials, colours, care instructions and quantities.

Many Indaba items are handmade or made with natural materials. Small variations in colour, texture, finish, shape and size are part of their character and are not defects. Colours may also vary by screen and lighting.

We currently ship to all areas of Canada and the continental United States. All items ship from our warehouse in Parksville, BC, Canada.

At this time, we are unable to ship anywhere else in the world due to high shipping costs. As we grow and expand, please check back in case our policy changes.

Questions? Please contact us and we’ll be happy to help.

Please inspect your order upon delivery and contact us within seven days if an item is damaged, defective or incorrect.

Include your order number, a brief description and photos of the item and, where relevant, the shipping carton and packaging. Please keep the item and packaging until we have reviewed your request.

Depending on the situation, we may offer a replacement, store credit, partial refund or full refund. A return may not be required.

Returns or exchanges based on personal preference, suitability, colour, size or quantity ordered are not automatic.

If your purchase did not meet your expectations, please contact us. We review requests individually and may offer an approved return or another resolution.

Approved returns must be unused, unwashed and in their original, undamaged packaging. Customers are responsible for return shipping, and original shipping charges are non-refundable. Refunds are issued after the returned item has been inspected.

Cross-border returns require additional administration, customs documentation and coordination. For this reason, US orders are not eligible for routine returns or exchanges based on personal preference, suitability, colour, size or quantity ordered.

We will always review concerns involving damaged, defective or incorrect merchandise and work with you on an appropriate resolution.

Do not send merchandise to Indaba without written return authorization. If a return is approved, we will provide the return address and instructions.

Approved refunds are issued to the original payment method. Shipping charges, duties, brokerage fees and other delivery-related costs are not refunded for approved change-of-mind returns. If an item is damaged, defective or incorrect, we will review all applicable costs as part of the resolution.

Nothing in this policy limits rights available under applicable consumer-protection legislation.